Please bring a valid ID, your insurance card (if applicable), list of current medications, and any relevant medical records or test results from other providers.

Yes, we reserve same-day appointment slots for urgent medical needs. Please call us early in the morning to secure an urgent appointment, or use our emergency contact number after hours.

We aim to respond to all email inquiries within 24 hours during business days. For urgent matters, please call us directly.

Yes, we have free parking available for all patients, including disabled parking spaces. Our practice is also easily accessible by public transport.

Please call us at least 24 hours in advance to cancel or reschedule your appointment. This helps us offer the slot to other patients who need urgent care.

At present, the building does not have wheelchair access. We acknowledge that this may limit access for some patients and we sincerely apologise for any inconvenience this may cause.

We encourage patients to contact the clinic in advance of their appointment to discuss any mobility, sensory, or other accessibility requirements. Our team will make every reasonable effort to explore suitable adjustments or alternative arrangements where possible.